HI! MY NAME IS
Annmarie Austin
I'm a user experience and user interface designer based in Vancouver, Canada. Throughout my 7 years at Apple, I've gained a deep understanding of the nuances that contribute to exceptional user experiences. From helping customers understand and troubleshoot products to designing onboarding materials for team members, I've curated my approach to resonate with users while connecting business needs.
As a bridge between consumers and technology, I've witnessed both the delight and frustration users experience when learning new processes. This dichotomy inspired my journey in user experience design. I have experience designing interfaces in the Web3 space, with a specialization in cryptocurrency products like trading platforms and decentralized media.
MY CORE VALUES AS A DESIGNER
design with empathy
I believe meaningful educational experiences begin with empathizing with the learner or user. This involves delving into their needs and learning styles, understanding their motivations, uncovering the reasons behind their feelings, and determining how I can present a product in a manner that truly benefits them. By empathizing with users, I not only acknowledge their frustrations but also align with their goals, ensuring that my designs resonate effectively.
design with diversity in mind
Many design flaws stem from false assumptions, oversight of accessibility considerations, and a lack of diversity. I am committed to fostering inclusive and universal design, actively recognizing and addressing my own internal biases when making decisions.
PROFESSIONS
my experience
User Experience Designer
Nov 2023 - Present
Freelance
Lead
Dec 2021 - May 2024
Apple
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Manage a team of 100+ members, overseeing all aspects of operations and ensuring optimal staffing to meet dynamic business demands.
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Address employee concerns while upholding high customer satisfaction levels in a fast-paced environment.
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Collaborate with Leadership to analyze sales metrics and implement targeted training initiatives.
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Proactively enhance work processes, driving team to surpass business targets.
Training Lead
Jul 2021 - Nov 2021
Apple
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Project-managed the onboarding process of 40 new sales Specialists, conducting engaging group training sessions and addressing learning challenges effectively.
Specialist
Jun 2017 - Jun 2021
Apple
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Provided exceptional customer service by understanding needs, proposing solutions, and guiding customers through product setup.
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Demonstrated technical expertise and adaptability in a fast-changing environment.
CONTACT
say hello
Hey, thanks for checking out my work!
Let's chat — I'm eager to explore new opportunities and inspiring conversations.
Don't like forms? Let's connect on LinkedIn.